Leroy Merlin is a french company with a very strong presence on the brazillian construction industry.
On this project, we had many User Experience workshops with the client’s team. Discussing what would be the best approach to the most important functions on the Servicenow Service Portal.
As a result of those discussions, instead of designing the layout right after, I built a mockup of the Service Portal. We validated the main functions and informations and only then, I started with the visual part of the project.
In this case more than a brand guideline they also had a css matrix from which every HTML element on the Service Portal had to be built on.
Once everything was approved I built the pages, the themes, customized widgets, built new widgets, built the css styles, handled the images, produced the icons for very catalog item and dealt with the translations.
I work with this client until this day and we’ve made huge improvements over the years. My highlights would be:
- a kanban style page for the user (on the picture)
- specific page for mass approval of records
- Now Mobile with graphs